NEED BY A CERTAIN DATE?!
Please contact us, or leave a note in your order if you need it by a certain date for "Made-to-Order" items. We will generally try to accommodate by moving your order up for quicker production. **EXCEPTION is Pre-Orders which require the minimum dates specified in the "Description".
We will contact you if we cannot meet the date.
▪ If you do not contact us or note the date in your order, we don't know that you need it by a certain date!
▪ The faster shipping you select, only means it will ship faster once we have completed your order to ship!
WRONG SHIPPING ADDRESS?
▪ You can contact us at any time to update your address - if it has not shipped.
▪ If your address is incorrect, and has already shipped, we cannot retrieve it back. We will need to wait for the package to come back to Rapunzel & Croft at which time you will need to repurchase shipping for the correct address.
CURRENT PRODUCTION TIME FOR ALL ORDERS
▪ The current Production time - Please See individual PRODUCT descriptions for up to date times. Shipping - depending on the complexity of your order and the number of orders at the moment.
▪ Shipping time will depend on the Shipping Option you select.
INTERNATIONAL CUSTOMERS
▪ Customs Fees are NOT the responsibility of our Store - Rapunzel & Croft.
▪ Please be aware of your Country's Customs Agency processes.
▪ Your Country may have Customs Fees, or VAT (European Countries) for items your purchase and import into the country. These are not costs associated with the Rapunzel & Croft store.
▪ Your Country may have random checks and taxes on imported/internationally purchased items. It is very important to know your country’s customs fees policy when ordering.
Read FAQ's or Shipping Policies for more information.
