Help Center

To make your order depends on the complexity of the item.  Generally when your order comes in it is put in line to be made - first in first out.  It takes anywhere from 3 to 5 business days to complete your order BEFORE shipping. This all depends on how many orders are ahead of yours.  The complexity of the order usually determines how long production takes.  Shipping speed depends on what you select.

Please contact us before you order if you need something by a certain date.  We will advise you on Shipping methods, and if we can have your item ready to be shipped to meet the date.  We generally try to accommodate when possible and try to move your order up for production and shipping.

If we are not notified ahead of time, and you choose a faster shipping method - the production time is still approximately 3 to 5 business days depending how many orders are ahead of yours.  This just means that your order gets to you faster AFTER it has been made and prepared for shipping.

Please keep in mind personalized items and custom made items take more time.  All of our items are kept in low stock, so there is no waste, and we make more items as customers order.  

Orders generally take 1 to 5 business days to produce BEFORE shipping.  Shipping speed depends on the method chosen.

Please see our current information based on the USPS services we usually use for shipping:1. Production - handmade goods take time. If it is not already in stock, it will take from 3-5 business days or as noted in LISTING.2. Shipping time - shipping depends on the option you choose when you check out.- Standard shipping Continental USA, 3- 5 business days or more- USPS Priority Continental USA, 1 - 3 business days- Canada - international shipping, 10 to 15 business days depending on local mail carrier , customs and any holidays3.  International shipping, 15 business days or more depending on local mail carrier, customs and any holidays

Rapunzel & Croft currently accepts payment in USD via PayPal, Visa, MasterCard, American Express, Discover, Store issued gift cards online.  For popup shops, we accept all major credit cards, cash and Venmo.

Please DO NOT just send an item back without contacting the Shop first!  This way we know to expect your order back and can promptly refund.RETURNSWe accept unworn/un-personalized returns and/or exchanges within 7 days of when your package was delivered, with the following exceptions:- Returns are NOT accepted on personalized pieces, unless we made an error.- For custom orders, returns are handled on an item-by-item basis.- Standard Shipping cost to return the item is the responsibility of the buyer and refund of the purchase price (minus original shipping charges) will be made promptly once the item has been received by the Store.- Any other returns will be assessed on a case by case basis.Please contact me for a return by logging into your Rapunzel & Croft account.- Do NOT just send it back.- Please pack all pieces carefully.