Order Processing BEFORE Shipping:

1.  Ready Made items:  All Ready to Ship items will ship in 3 to 5 business days. 

2.  Pre-Order items:  All Pre-Orders generally require 5 to 15 business days to be made, before shipping; see individual listings/collections for Pre-Order time for these handmade items . Pre-orders are gathered in the stated time in the listing (generally 24 hours to 72 hours).  All orders items are grouped and made before shipping.  

3.  Made-To-Order items:  Collection items that are available to be ordered and made only when ordered.  Generally Made-To-Order items take anywhere from 3 to 10 business days to be made before shipping.  See individual listings/collections for Pre-Order time for these handmade items 

4.  Custom Made items:  Depending on complexity, number of Custom items - dates and times vary.  Please contact us to provide your request and requirements before an estimated time and cost can be provided to you.

Customer Responsibilities:

- Unless otherwise stated in listing, or if your item is a custom made product or large multiple orders are needed.  At which time dates and timing would be provided to you.

- If you need the item by a certain DATE, leave a note/ or email us in advanced.  Rapunzel & Croft will assess if your item will make it on the date requested, or if it is possible. 

-Ordering and selecting a faster method of shipping does not remove the 3 to 5 day production time.  Shipping speed is based on what you select.

-If you contact us in advance, or when you place your order regarding a certain date, we will accommodate where feasible and move your order up in the production.  If you do not tell us by contacting us or leaving an note in your order, will not know simply by the "Expedited shipping" you choose.

- We cannot help you or advise on best options if we don't know your needs!  We will do our best to accommodate.  We will contact you to arrange alternative options if the date is not achievable.

* Shipping time is dependent on the shipping option you choose.

* All Shipping costs are calculated at checkout.

**By purchasing you've accepted knowledge and responsibility of the below notifications regarding shipping.

1. Domestic USA orders Shipping: 

- Standard USPS shipping takes 3 to 5 business days approximately

- USPS Priority shipping takes 3 business days 

2. INTERNATIONAL Orders Shipping: 

Shipping International / Canada:

-->International Shipping Options: ~ USPS shipping is subject to your Country's Customs Fees at random. ~ UPS shipping has a pre-negotiated Customs Fee with each Country, you must pay for expedited delivery (based on value, weight etc). **INTERNATIONAL customers must understand your own Country's VAT or Customs fees. *Rapunzel & Croft is not responsible for your Country's Custom Fees.*

Standard International shipping USPS estimates:

(There are current delays due to Covid-19 and reduced staffing and increased process time by all shipping/mail services.  Please be patient.)

- Canada**: 15 business days

- Europe**: 15 - 25 business days

- Rest of World**: 15 to 45 business days

** All dates are estimates, once shipping leaves the United States - all timing and process is determined by your Country's mail service. Any Customs Processes may add extra shipping days to the estimated days listed above.

**Be aware of your Country's Customs Agency Processes and any Fees/Taxation/VAT levied by your Country for items purchased internationally. Any Customs/duties you may required to pay in your Country, is not extra shipping costs from Rapunzel & Croft. These are import tax fees imposed by your Country.  

For more FAQs, Refund Policy, Privacy Policy and Terms of Service, please scroll to the bottom of the page for all links and information.

Thank you kindly! 
Rapunzel & Croft