Select this option if you require an item to be re-shipped to an address.
- Returns due to incorrect addresses
All Store policies apply.
NEED BY A CERTAIN DATE?!
Please contact us, or leave a note in your order if you need it by a certain date. We will generally try to accommodate by moving your order up for quicker production.
We will contact you if we cannot meet the date.
▪ DO NOT just select a faster shipping method - as the shipping time does not include general production time of 3-5 business days (unless Holidays or Sales which may be 5-9 business days or as noted in Store updates)! If you do not contact us or note the date in your order, we don't know that you need it by a certain date!
▪ The faster shipping you select, only means it will ship faster once we have completed your order to ship!
WRONG SHIPPING ADDRESS?
▪ You can contact us at any time to update your address - if it has not shipped.
▪ If your address is incorrect, and has already shipped, we cannot retrieve it back. We will need to wait for the package to come back to Rapunzel & Croft at which time you will need to repurchase shipping for the correct address.
CURRENT PRODUCTION TIME FOR ALL ORDERS
▪ The current Production time - Please See individual PRODUCT descriptions for up to date times. Shipping - depending on the complexity of your order and the number of orders at the moment.
▪ Shipping time will depend on the Shipping Option you select.
▪ Customs Fees are NOT the responsibility of our Store - Rapunzel & Croft.
▪ Please be aware of your Country's Customs Agency processes.
▪ Your Country may have Customs Fees for items your purchase and import into the country. These are not costs associated with the Rapunzel & Croft store.
▪ Your Country may have random checks and taxes on imported/internationally purchased items. It is very important to know your country’s customs fees policy when ordering.
Read FAQ's or Shipping Policies for more information.
These are general Guidelines:
▪ Contact Us within 7 days of receiving your item if there is any issues or defects.
▪ Returns can be made for non-custom items within 7 days of receiving the item, by contacting us.
Refunds will be processed, minus any shipping costs.
Return costs are the responsibility of the buyer.
A restocking fee of 5% will be removed from the refund.
▪ Custom Items cannot be returned due to the information stamped or the custom size, length or color of the item.
▪ Earrings cannot be returned due to hygienic reasons.